تبیین و ارزیابی الگوی ارتقای بهره‌گیری از سیستم‌های اطلاعاتی

نوع مقاله : پژوهشی

نویسندگان

1 دانشیار، دانشگاه شهید بهشتی، تهران

2 دانشجوی دکتری، موسسه عالی آموزش و پژوهش مدیریت و برنامه ریزی

چکیده

پژوهش حاضر در پی طراحی و ارزیابی الگویی برای افزایش بهره­‌گیری کارکنان از سیستم­‌های اطلاعاتی مدیریت به کمک مدل پذیرش تکنولوژی (TAM) است. در این راستا و با بهره­‌گیری از تحقیقات قبلی انجام شده در این زمینه، سه عامل سازمانی شامل پشتیبانی زیرساخت­‌های IT، پشتیبانی مدیریت و پشتیبانی فنی شناسایی شد. این پژوهش از نوع کمّی- غیر آزمایشی بوده و جامعة آماری آن، کارکنان شعب بانک سرمایه در شهر تهران بودند. ابزار جمع‌­آوری اطلاعات، پرسشنامه بود. تعداد 167 پرسشنامه قابل استفاده جمع‌­آوری شد. عوامل سازمانی پیش­‌گفته، متغیرهای مستقل مدل پژوهش و دو متغیر اصلی تشکیل­‌دهندة TAM شامل درک از سودمندی و درک از سهولت استفاده، متغیرهای میانجی و بهره‌­گیری از سیستم اطلاعاتی، متغیر وابسته بودند. نتایج مدل‌سازی معادلات ساختاری حاکی از تأثیر مثبت متغیرهای تشکیل­‌دهنده TAM بر بهره­‌گیری از سیستم اطلاعاتی بود. همچنین از میان متغیرهای مستقل یاد­ شده تنها وجود رابطه میان پشتیبانی مدیریت و بهره‌گیری از سیستم به‌­تأیید نرسید.

کلیدواژه‌ها

عنوان مقاله [English]

Explanation and Evaluation of a Model for Enhancing the Use of Information Systems

نویسندگان [English]

  • Jalil Lajevardi 1
  • Mohammad Khosravi Balalami 2
1 Associate Professor, Shahid Beheshti University, Tehran
2 PhD student, Institute for Management and Planning Studies.
چکیده [English]

The current research is seeking to design and evaluate a model for enhancing the employees' use of management information systems, using Technology Acceptance Model (TAM). In this regard, getting help from the prior research done in this field, three organizational factors including IT infrastructure support, Management support and Technical support were identified. This research is of quantitative non-experimental type and its population is Sarmayeh Bank’s employees of Tehran branches. A questionnaire was used to gather information. 167 usable questionnaires were returned. The aforementioned organizational factors were independent variables, while TAM’s two main constituent components including Perceived usefulness and Perceived ease of use were mediating variables, and Use of information system was the dependent variable. Results of Structural Equation Modeling supported the positive effect of TAM’s constituent variables on the Use of information system. Among the three mentioned independent variables only the relationship between Management support and the Use of system was not supported.

کلیدواژه‌ها [English]

  • Information Technology
  • Information Systems
  • Technology Acceptance Model
  • Sarmayeh Bank

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فصلنامه مطالعات مدیریت راهبردی
دوره 5، شماره 20
اسفند 1393
صفحه 149-169

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سابقه مقاله

  • تاریخ دریافت: 06 اردیبهشت 1392
  • تاریخ بازنگری: 22 خرداد 1398
  • تاریخ پذیرش: 20 اسفند 1392

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