راهبرد رفتار مبتنی بر الگوی شناخت و سنجش هوش فرهنگی

نوع مقاله: علمی - پژوهشی

نویسندگان

1 دانشگاه آزاد اسلامی واحد علوم تحقیقات

2 دانشگاه آزاد اسلامی واحد یادگار امام خمینی (ره).

3 دانشگاه امام حسین (ع).

چکیده

     پیدایش محصولات و ارائه خدمات در سطح جهانی موجب ایجاد و تشدید رقابت‌ بین‌المللی شده و این تغییر با گسترش روز‌افزون دسترسی به اطلاعات و فنآوری‌های مرتبط با آن چالش‌های جدیدی را برای سازمان­‌ها و صنایع ایجاد کرده است. به ناچار بسیاری از سازمان‌ها قلمرو فعالیت‌های خود را وسعت داده‌‌اند. این وسعت قلمرو فعالیت باعث شده است که سازمان‌ها با چندگانگی فرهنگی در کارکنان و مراجعان مواجه شوند. هوش فرهنگی یکی از راه­‌های مدیریت موثر این پدیده است. این پژوهش به­ منظور تعمیق مفهوم هوش فرهنگی و با هدف طراحی و تبیین الگوی شناخت و سنجش هوش فرهنگی انجام شده است. در این مسیر مولفه‌ها و متغیرهای الگوی موردنظر با بهره‌گیری از مطالعه‌­های فراترکیب شناسایی شده و چارچوب مفهومی به ­دست‌­آمده برای ارزیابی و سنجش هوش فرهنگی با استفاده از دلفی فازی در نمونه آماری منتخب خبرگان اصلاح و تایید شد. با جمع‌بندی مطالعات، شش مولفه به­ عنوان خودگشودگی برای یادگیری بین‌فرهنگی، تماس با سایر فرهنگ‌ها، برقراری ارتباطات با سایر زبان­ها، لذت ­بردن از ارتباطات بین‌فرهنگی و اهمیت ­دادن به آگاهی از فرهنگ‌­ها به همراه 19 کد محوری برای ارزیابی و سنجش هوش فرهنگی شناسایی شد. این کدها، حاصل بررسی‌ مقاله‌های منتخب از فراترکیب و دلفی فازی بوده‌اند که می‌تواند مدلی کارامد برای ارزیابی و سنجش هوش فرهنگی به­ کار رود.

کلیدواژه‌ها


عنوان مقاله [English]

Cultural Intelligence Diognastic and Assessment Model based on Behaviour Strategy

نویسندگان [English]

  • Saeid Ameri 1
  • Abbas Khodadadi 2
  • Ebrahim Hajiani 3
1 Cultural Management and Planning
2 Yadegar_e_emam Branch, Islamic Azad University, Tehran, Iran.
3 Emam Hosein University.
چکیده [English]

The availability of new products with the expansion of global services has created and highlighted some kind of international competitions. This change, affected by the development of new information technologies, has caused new challenges for organizations and industries in turn. Following the new conditions, the companies expanded their activities domain which caused them face multicultural phenomenon among their customers and staff as well. Cultural intelligence is known as an effective way of managing such circumstances. This paper aims to deepen the concept of cultural intelligence as well as designing and elaborating on the Cognitive Model and Cultural Intelligence Assessment. To accomplish the task, all the variables and components of the selected model have been identified using meta-synthesis studies. The obtained conceptual framework has been applied for apprising and assessing cultural intelligence using Fuzzy Delphi technique which was modified and approved for the selected statistical sample of elite. According to the studies six components that are self-openness for intercultural learning, cultural contact, foreign literature review, enjoying intercultural communication and considering cultural awareness as well as 19 basic codes were identified for assessment of cultural intelligence. The codes were provided as a result of studying selected meta-synthesis and Fuzzy Delphi essays and could be applied as a reliable model for assessment of cultural intelligence.

کلیدواژه‌ها [English]

  • Assessment Model
  • cultural intelligence
  • Meta-Synthesis
  • Fuzzy Delphi

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