عنوان مقاله [English]
Knowledge management can act as a different element in
E-commerce environment, and help people to accept their new roles and responsibilities easier and faster in e-commerce environment. Successful implementation of knowledge management requires an analysis of the key factors of knowledge management, viable action based on known element. This matter causes better and precise usage of knowledge and achieving beneficial competition in E-banking. Hence, in this study includes descriptive-analytical, we have focused on impact of knowledge management strategies and leadership factor in E-banking, Mellat bank of Qom was chosen to work on this project practically. And for prioritization of criteria is used fuzzy analytic hierarchy method. The results indicate that the three main criteria of "top management support, knowledge management strategy and organizational strategy", respectively, are of paramount importance.
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