فصلنامه مطالعات مدیریت راهبردی

فصلنامه مطالعات مدیریت راهبردی

قابلیت‌ها و توانمند‌سازهای نوآوری ارزش پیشنهادی بازیگران در کسب‌و‌کارهای سکویی

نوع مقاله : پژوهشی

نویسندگان
1 دانشجوی دکتری، گروه مدیریت، دانشکده علوم اجتماعی و اقتصادی دانشگاه الزهرا‌، تهران، ایران
2 دانشیار، گروه مدیریت، دانشکده علوم اجتماعی و اقتصادی، دانشگاه الزهرا‌، تهران، ایران
چکیده
کسب‌و‌کارهای سکویی همانند دیگر کسب‌و‌کارها، به منظور حفظ مزیت رقابتی، پایداری خود و پیشرو بودن در بازار، نیازمند نوآوری هستند. با توجه به تحول مفهوم ارزش پیشنهادی بازیگران در کسب‌و‌کارهای سکویی، دستیابی به نوآوری بر مبنای نگاه و تفکر شبکه‌ای و زیست‌بومی، مستلزم برخورداری و توسعه مجموعه‌ای از قابلیت‌ها‌ می‌‌باشد. در این راستا، هدف پژوهش حاضر شناسایی قابلیت‌های سکویی است که می‌توانند همچون توانمندساز نوآوری ارزش پیشنهادی بازیگران در کسب‌و‌کارهای سکویی عمل کنند. به این منظور، داده‌های پژوهش از طریق مصاحبه نیمه‌ساختاریافته با مدیران، مشاوران و صاحبان 12 شرکت سکویی با روش نمونه‌گیری هدفمند و گلوله برفی، جمع‌آوری و با روش تحلیل مضمون در قالب قابلیت‌هایی دسته‌بندی شده است. یافته‌های تحقیق نشان می‌دهد که قابلیت‌های توانمندساز نوآوری ارزش پیشنهادی بازیگران به سه گروه قابلیت‌های پلتفرم، قابلیت‌های طرف عرضه و قابلیت‌های طرف تقاضا دسته‌بندی می‌شوند؛ قابلیت‌های سکو شامل قابلیت بازاریابی، قابلیت زیرساخت فناوری، قابلیت همسوسازی ارزش پیشنهادی، قابلیت حس‌گری بازار، قابلیت جمع‌سپاری و قابلیت تحلیل داده‌های کلان است. قابلیت‌های به اشتراک‌گذاری/ مدیریت دانش، تطبیق‌پذیری و مهارت الکترونیکی از جمله قابلیت‌های طرف تقاضا و در نهایت قابلیت‌های ارتباطی، بهبود مستمر کیفیت، شبکه‌سازی با سایر خدمت‌دهندگان (مکمل‌ها) و یادگیری بازار از جمله قابلیت‌های طرف عرضه محسوب می‌شوند که شرکت‌ها می‌توانند با به‌کارگیری آنها در راستای ایجاد نوآوری ارزش پیشنهادی اقداماتی انجام دهند. این پژوهش به توسعه مبانی نظری قابلیت‌های سکویی و نوآوری ارزش پیشنهادی بازیگران سکو کمک شایانی می‌نماید. همچنین می‌تواند رهنمودی در اختیار مدیران، مشاوران و صاحبان سکوها قرار دهد تا با بهره‌گیری از آنها در جهت ایجاد نوآوری و حفظ پویایی پلتفرم خود به منظور پایداری مزیت رقابتی گام‌های موثری بردارند.
کلیدواژه‌ها

موضوعات


عنوان مقاله English

Capabilities and innovation enablers of the value proposition of actors in platform businesses

نویسندگان English

Maryam Nematollahi Sarvestani 1
Masoumeh Hosseinzadeh Shahri 2
Mohammad Ali Babaie Zakliki 2
1 PhD student, Management Department, Faculty of Social and Economic Sciences, ,Alzahra University, Tehran, Iran
2 Associate Professor, Management Department, Faculty of Social and Economic Sciences, Alzahra University, Tehran, Iran
چکیده English

Introduction
The emergence of digital platforms is increasing as a result of technology development [4]. Although organizations consider digital platforms as a very important way to achieve technological innovation, the platform companies themselves also need innovation to be the leader and achieve a superior competitive position in the market, because digital platform capability is only one capability that alone cannot directly affect the company's competitive advantage and innovation, and this capability requires "activating some activities" that affect innovative functions through performing "specific behaviors"[3]. In this regard, despite the fact that researches have been conducted in the field of capabilities that affect value proposition innovation [5, 6], the enablers capabilities of value proposition innovation, especially in the context of the platform, have not been comprehensively addressed. In order to emphasize this matter, [1] emphasized that there are limited researches regarding the drivers and consequences of value proposition innovation. Based on this gap in the existing literature, the question is raised as to what capabilities platforms can use to innovate the value proposition of actors. In fact, this research, with a comprehensive look at platform capabilities, seeks to identify capabilities that can enable the innovation of value proposition of the platform actors.
Methodology
In order to develop theory in the context of the platform's value proposition, this study was conducted using an exploratory approach. The paradigm of the current research is interpretative and among the various interview-based qualitative research strategies, thematic analysis was chosen in this study to discover the views of the respondents/informants. In order to provide relevant and extensive information about the subject under study, theoretical and targeted sampling was used both for platform selection and expert selection. Then, semi-structured and in-depth interviews were conducted with managers, consultants and owners of 12 platform companies including platform managers and consultants. Finally, the data were analyzed in three stages (open, axial and selective coding).
Results and Discussion
Platform capabilities are classified into three capability categories according to the multiple actors participating in platform businesses. This means that the main actors of each platform, i.e. platform owners, customers or users on the demand side and suppliers and providers of products and services on the supply side, each have capabilities that each of these capabilities can be considered as an enabler of value proposition innovation. The capabilities of the platform include marketing capabilities, technology infrastructure capabilities, value proposition alignment capabilities, market sensing capabilities, crowdsourcing capabilities, and big data analysis capabilities. Knowledge sharing/management capabilities, adaptability and digital proficiency skills are among the demand side capabilities and finally relational capabilities, continuous quality improvement, networking and market learning are among the supply side capabilities that companies can use to create value proposition innovation.                
Conclusion
Like other businesses, platform leaders face not only ongoing opportunities but also competitive pressures to innovate. Therefore, in the face of almost constant changes and innovative pressures in the current business environment in which digital platforms operate, innovation capabilities and a sense of opportunities and threats are essential [2]. But since platforms are not like traditional businesses and as their name (multi- sided platforms) suggests, they are dependent on different parties or groups for their survival, the concept of value and innovative value should also be considered for different groups because of their nature. It is such that without applying such a comprehensive view, innovation will also fail. Therefore, the current research has addressed these capabilities as drivers and enablers of value innovation. The results showed that in order to achieve value innovation, multiple actors including platform owners, suppliers of products and services (supply side) and customers or end users (supply side) must have the capabilities to be able to engage in joint innovation. Some of these capabilities directly contribute to innovation. For example, among platform capabilities that include marketing capabilities, information technology infrastructure, aligning the value proposition of actors, market sensing, crowdsourcing, and big data analysis, it seems that information technology infrastructure capabilities, market sensing , crowdsourcing and big data analysis lead directly to innovation while, the other two cases enable value innovation through creating trust and increasing engagement of different actors. Customers, in turn, should be equipped with capabilities such as the ability to adapt to platform businesses through training and gaining awareness and receiving consulting services, digital skills through the acquisition of media literacy skills, and the ability to produce digital content in order to participate in Innovation as well as the ability to manage/share knowledge so that they can take effective steps in this direction by gaining more awareness. Finally, service providers, especially by strengthening the capability of continuous quality improvement and market learning, directly create innovation, and communication and networking capabilities are considered to be their enablers in the path of value innovation.

کلیدواژه‌ها English

Multi- sided platform
Platform capabilities
Capability
Value proposition innovation
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دوره 15، شماره 57
بهار 1403
صفحه 109-128

  • تاریخ دریافت 26 بهمن 1401
  • تاریخ بازنگری 20 اسفند 1401
  • تاریخ پذیرش 03 اردیبهشت 1402