فصلنامه مطالعات مدیریت راهبردی

فصلنامه مطالعات مدیریت راهبردی

موانع‌شناسی رفتاری در پیاده‌سازی طرح‌های تحولی

نوع مقاله : پژوهشی

نویسندگان
1 استادیار، دانشکده مدیریت و حسابداری، پردیس فارابی، دانشگاه تهران، تهران، ایران
2 دانش آموخته دکتری، دانشگاه تهران، تهران، ایران
چکیده
موانع متعددی برای پیاده‌سازی طرح‌های تحولی وجود دارد. مهم‌‌ترین آن‌ها موانع رفتاری در سازمان‌ها است. بررسی موانع بیشتر قائم به فرایند، تهیه و تدوین، ابعاد فنی و توجیهی طرح‌‌های تحولی محوریت اصلی بوده امّا مراحل اجرا و پیاده‌سازی این طرح‌‌‌‌ها نادیده گرفته شده است. به همین منظور، هدف پژوهش شناخت موانع رفتاری مرحله پیاده‌سازی طرح‌های‌ تحولی در بانک شهر است. پژوهش از نظر هدف توسعه‌ای و از نظر نوع روش توصیفی- اکتشافی است. راهبرد پژوهش نظریه داده بنیاد مبتنی بر رهیافت ظاهرشونده گلیزر است. مشارکت‌کنندگان در پژوهش، شامل مدیران ارشد و اعضای هیأت مدیره، مجریان و کارشناسان خبره بانک شهر است که با منطق اشباع نظری با 13 نفر مصاحبه نیمه‌ساختاریافته انجام شد. شیوه تحلیل داده‌ها کدگذاری باز، انتخابی و نظری بوده است. یافته‌های پژوهش بیان می‌کند که موانع رفتاری پیاده‌سازی طرح‌های تحولی در بانک شهر در سه دسته کلی موانع قبل برنامه‌ریزی، موانع حین برنامه‌ریزی و موانع زمان پیاده‌سازی برنامه‌ریزی قرار می‌گیرند که هر یک از مقولات، مفاهیم و کدهای مشخصی تشکیل شده‌اند. در پیاده‌سازی طرح‌های تحولی موانع شناسایی شده باید به دقت درنظر گرفته شوند.
کلیدواژه‌ها

موضوعات


عنوان مقاله English

Identification of behavioral Barriers in implementing evolutionary projects

نویسندگان English

Hamidreza Yazdani 1
Reza Akbari Asl 2
Mehrzad Shirazi 2
1 Assistant Professor, Department of Management and Accounting, Farabi campus, University of Tehran, Tehran, Iran
2 Ph.D Graduated, Public Management, University of Tehran, Tehran, Iran
چکیده English

Introduction
The discussion of "feasibility" of strategic transformational plans is one of the major challenges facing managers in the field of organizations in the current changing era. A problem that usually goes back to the implementation of transformation plans. Correct formulation of strategic plans is considered a heavy duty of the management team, but its implementation in the organization is much more difficult. There are many obstacles in the way of implementing strategic transformation plans, and behavioral obstacles are considered to be one of the most important obstacles in the implementation of plans in the organization. The existence of behavioral obstacles in employees is not an issue that can be easily ignored in the implementation of strategic transformation plans, but this issue is often neglected or less addressed, because mostly in this process, the preparation and compilation of technical and justification dimensions. Transformational plans are the main focus and the stages of implementation and implementation as well as evaluation of these plans have been ignored. For this purpose, the aim of the current research is to provide a model for identifying behavioral barriers in the implementation of transformation plans in Shahr Bank.
Methodology
The current research was from the perspective of the main applied-developmental orientation, from the perspective of exploratory nature, and from the perspective of qualitative and questioning approach. The participants in the research include senior managers and members of the board of directors, managers (heads of departments and regions) and expert experts of Bank Shahr who were related to transformation plans in various roles, and by using targeted sampling and reaching the theoretical saturation point, there were 13 people from They were selected as samples. Theoretical saturation logic was used to determine the sample size at this stage. To check the reliability of the interview from the reliability of the two coders and to check the internal validity of the interview questions, a pre-test was done with three interviews, which led to literary and writing editing and adding two questions to the interview questions. Foundation data theory with Glazer's emergent approach was used as the analysis method. In the foundational data theory with Glaser's emergent approach, there are two stages of coding, which are respectively: real coding (open coding and selective coding) and theoretical coding.
Results and Discussion
The findings of this research state that the behavioral barriers to the implementation of transformation plans in Shahr Bank fall into three general categories: barriers before planning, barriers during planning, and barriers during implementation, each of which consists of specific categories, concepts, and codes. Pre-planning obstacles include factors: individual characteristics, thoughts, beliefs and mental beliefs, lack of attention to feasibility studies for the implementation of a transformational plan; Obstacles during planning include factors: structural, process and content weaknesses, human resource system weaknesses and communication weaknesses; Obstacles at the time of implementation include factors: cultural inefficiency, relative instability, lack of meritocracy system, lack of leadership skills, lack of management skills, inability of employees, lack of learning and transfer of knowledge in the bank and lack of flexibility of transformational plans.                           
Conclusion
Before implementing transformational plans, managers and officials need to create the necessary background for implementing transformational plans, and without proper planning and conditions, the plan's implementation will fail. Many of the platforms necessary for the implementation of transformation plans are not available in Shahr Bank. The existing infrastructures have not been updated along with the change of approach from traditional to strategic. The statistics and information system does not have sufficient coherence, and there is no possibility of timely access to the required information in many cases. Behavioral obstacles during planning are the obstacles that affect how the plan will be implemented in the future during the planning stage. All these activities form the content of transformational plans, the result and output of which are documents that are used as a practical guide for implementation at the bank level after approval in the form of a set of processes. It is necessary to comply with some requirements in preparing development plans and producing the content of these plans. Requirements that if any of them are not met, the implementation of the plan will face many challenges. The implementation phase is the most important phase of planning and implementing transformation plans. Because success in achieving the goals of the plan is not possible except in the shadow of the correct implementation of the plan. A transformational plan needs legal and comprehensive rules in which the rules are specific and transparent so that there is no conflict between different levels from planning to implementation and it has an integrated structure. The culture of resistance to change, the culture of subjugation, the governance of the branch-avoidance culture, etc. are some of the things that will become obstacles to the proper implementation of transformational plans in Shahr Bank. The lack of meritocracy and recommendation assignments is one of the most important obstacles to the implementation of transformational plans. Successive changes of leaders and managers and short-term service periods lead to a feeling of lack of commitment to implement a transformational plan. If managers and employees have a correct understanding of strategic planning and transformation plans; They will have less resistance to the implementation of the plan. The new officials deny the previous activities and in some cases defy the existing plans. Planning and implementation of the plan must have continuous and proper communication. In the implementation of transformational plans, the obstacles identified in the three mentioned stages must be carefully considered.

کلیدواژه‌ها English

Competencies
Employee disability
Obstacles before and during
Strategy implementation
Strategy execution
  1. Abok, A., Waititu, A., Gakure, R., & Ragui, M. (2013). Culture's role in the implementation of strategic plans in non-governmental organizations in Kenya. Prime Journal of Social Science, 2(4), 291-295.
  2. Moshabaki, A., Akbari Emami, Sh., Khodadad Hoseini, S.H., & Kordnaich, A. (2016). Designing a behavioral model for successful strategy implementation. Management research in Iran, 20(1), 103-130. https://mri.modares.ac.ir/article_387.html?lang=en. (In Persian)
  3. Amin Alashti, A.A., & Arabi, S.M. (2016). Presentation of strategy implementation model in water and sewage company of Tehran province. Management and development process, 29(4), 45-78. https://jmdp.ir/browse.php?a_id=2609&slc_lang=en&sid=1&printcase=1&hbnr=1&hmb=1. (In Persian)

4.Amini kordkandi, M. (2022). Identifying and prioritizing factors affecting the non-implementation of organizational strategy (case study: Imam Sajjad Hospital (AS). Master's thesis, Shams Science and Technology Higher Education Institute. (In Persian)

  1. Ansoff, H. I., Kipley, D., Lewis, A. O., Helm-Stevens, R., & Ansoff, R. (2018). Implanting strategic management. Springer.
  2. Buil, I., Martínez, E., & Matute, J. (2019). Transformational leadership and employee performance: The role of identification, engagement and proactive personality. International Journal of Hospitality Management, 77, 64-75. https://doi.org/10.1016/j.ijhm.2018.06.014
  3. Caster, P., & Scheraga, C. (2013). An analysis of a strategic transformation plan: the case of Alaska airlines. In Journal of the Transportation Research Forum 25(1), 242-263. http://dx.doi.org/10.22004/ag.econ.207334
  4. Eresia-Eke, C. E., & Soriakumar, A. D. (2021). Strategy Implementation Barriers and Remedies in Public Sector Organisations. African Journal of Public Affairs, 12(1), 46-62. https://journals.co.za/doi/full/10.10520/ejc-ajpa_v12_n1_a4
  5. Flick, U. (Ed.). (2013). The SAGE handbook of qualitative data analysis. Sage.
  6. Haghighi Kafash, M., Jalali, M., Ebrahimi, M., & Khasei, V. (2020). Identifying and prioritizing effective factors on strategy implementation in Iranian commercial banks along with its consequences. Assembly and strategy, 27(104), 95-125. (In Persian)
  7. Piórkowska, N., & Ryńca, R. (2020). Factors affecting the process of strategy implementation in public and non-public schools in Wrocław. Zeszyty Naukowe. Organizacjai Zarządzanie/Politechnika Śląska. http://dx.doi.org/10.29119/1641-3466.2020.149.41
  8. Jacob, O. N., & Ndubuisi, A. G. (2022). Challenges of the Ministry of Education Strategic Plan Implementation for 2016-2019 and the Ways Forward. Journal of Intellectual property and Human Rights, 1(3), 1-14. http://journals.academiczone.net/index.php/jiphr/article/view/45.
  9. Janaki, D. M., Sobhanallahi, M., & Janaki, M. M. (2015). Identifying the implementation barriers of strategic management using factor analysis and TOPSIS Technique. International Journal of Academic Research in Business and Social Sciences, 5(11), 323-336. http://dx.doi.org/10.6007/IJARBSS/v5-i11/1902
  10. Jensen, L. A., & Allen, M. N. (1996). Meta-synthesis of qualitative findings. Qualitative health research, 6(4), 553-560. https://doi.org/10.1177/104973239600600407.
  11. Khalili Shorini, S., & Mahzari, M. (2014). Knowing the obstacles to implementing strategic plans and prioritizing them. Strategic Management, 20(56), 111-132. https://dorl.net/dor/20.1001.1.22285067.1393.20.56.5.7. (In Persian)
  12. Kodama, C., Gregory, K. H., DiScala, J., & Weeks, A. C. (2023). Professional development for transformational change: findings from the lilead fellows program. Professional Development in Education, 49(1), 150-167. https://doi.org/10.1080/19415257.2020.1770836.
  13. Loghman Estaraki, S., Yazdani, H.R., & Hakim, A. (2019). Designing a strategy implementation framework based on information technology capabilities (case study: an Iranian bank). Management research in Iran, 23(3), 75-103. (In Persian)
  14. Mohammadi, SH. (2021). Overcombination of obstacles to strategy implementation in Iran's government organizations. Strategic management thought, 15(1), 363-396. (In Persian)
  15. Morehouse, R.E., & Maykut, P. (2002). Beginning Qualitative Research: A Philosophical and Practical Guide: Routledge.
  16. Nienaber, H. (2022). Employee engagement: Driving strategy implementation through dimensions of organisation. Journal of Management & Organization, 28(5), 1036-1056. https://doi.org/10.1017/jmo.2019.22.
  17. Obeidat, B. Y., Al-Hadidi, A., Tarhini, A., & Masa’deh, R. E. (2017). Factors affecting strategy implementation: a case study of pharmaceutical companies in the Middle East. Review of international Business and Strategy27(3), 386-408. https://doi.org/10.1108/RIBS-10-2016-0065
  18. Omuse, G., Kihara, P., & Munga, J. (2018). Determinants of strategic plan implementation in public universities: a case of selected public universities in Nairobi County, Kenya. International Academic Journal Of Human Resource And Business Administration, 3(2), 452-477. http://www.iajournals.org/articles/iajhrba_v3_i2_452_477.
  19. Radomska, J. (2014). Linking the main obstacles to the strategy implementation with the company's performance. Procedia-Social and Behavioral Sciences, 150, 263-270. https://doi.org/10.1016/j.sbspro.2014.09.054.
  20. Schaap, J. I. (2006). Toward strategy implementation success: An empirical study of the role of senior-level leaders in the Nevada gaming industry. UNLV Gaming Research & Review Journal, 10(2), 2.
  21. Singh, A. K., & Samuel, C. (2020). Positioning strategy implementation barriers: a decision making approach based on resource-based theory. International Journal of Management and Decision Making, 19(4), 473-504. https://doi.org/10.1504/IJMDM.2020.110884.
  22. Smith, P. A. (2019). Strategy Development and Implementation in a Complex Multinational IT Organisation. Information & Security, 42, 13-32. https://doi.org/10.11610/isij.4201.
  23. Waihenya, S. N. (2019). Synthesis and Characterization of Sulfonated-flavonoid Derivatives; A Step Towards Improved Solubility, Lipophilicity and Stability Against Oxidative Degradation (Doctoral dissertation, State University of New York at Binghamton).
  24. Zeps, A., & Ribickis, L. (2015). Strategy development and implementation–process and factors influencing the result: Case study of Latvian organizations. Procedia-Social and Behavioral Sciences, 213, 931-937. https://doi.org/10.1016/j.sbspro.2015.11.507.
دوره 15، شماره 57
بهار 1403
صفحه 55-71

  • تاریخ دریافت 20 آبان 1401
  • تاریخ بازنگری 25 دی 1401
  • تاریخ پذیرش 20 فروردین 1402