فصلنامه مطالعات مدیریت راهبردی

فصلنامه مطالعات مدیریت راهبردی

شناسایی و تبیین پیشایندها و پسایندهای تله‌های شایستگی در سازمان‌های دولتی

نوع مقاله : پژوهشی

نویسندگان
1 دانشیار، دانشکده ادبیات و علوم انسانی، دانشگاه ایلام، ایلام، ایران
2 فارغ التحصیل دکتری، دانشکده اقتصاد و علوم اداری، دانشگاه لرستان، خرم آباد، ایران
3 دانشجوی دکتری، دانشکده اقتصاد و علوم اداری، دانشگاه لرستان، خرم آباد، ایران
چکیده
تله‌های شایستگی به گرفتارشدن در بَندِ شایستگی‌های ورافتاده اشاره دارد که کارکنان را چنان در باورهای زنگ‌زده، اندیشه‌های منجمد، سیاق ناصواب و اقدام‌های آشنای خود محبوس می‌کند که گویی تنها راه رسیدن به تعالی، روان‌شدن در آن گذر است و هر نگاهی به غیر از نگرش آنها محکوم به شکست است. از این رو، تحقیق بر آن است موشکافانه، پیشایندهای گرفتار شدن در تله‌های شایستگی را هویدا سازد و پسایندهای آن را از نظرگاه حاذقان نمایان کند. این تحقیق از ساحت ماهیت، آمیختة اکتشافی است و برای فهم پس‌ران‌ها و پیش‌ران‌ها، با کاربست روش نمونه‌گیری نوعی تا رسیدن به اشباع نظری به کاوش تجارب زیسته و اندیشیده ‌شدة تعداد 16 نفر از کارکنان سازمان‌های دولتی شهر ایلام پرداخته است. برای تحلیل داده‌ها از نرم‌افزار مکس‌کیودی‌ای نسخة 2020 استفاده شد. طبق یافته‌ها سبک مدیریتی سنت‌گرا، فناوری‌هراسی و اجتماعی‌سازی اداری به ترتیب از بیشترین سهم در نشر و نمو تله‌های شایستگی از نظرگاه حاذقان برخوردار بودند. همچنین، پیامدهایی نظیر دیرینگی دانشی، روزمرگی شغلی و بسندگی در شغل به ترتیب به زعم خبرگان، از نقش پررنگ‌تری در اثر تله‌های شایستگی در کالبد سازمان‌های دولتی شهر ایلام برخوردارند. نتایج این تحقیق منجر به اکتشاف و تبیین پدیدة کمتر شناخته‌شدة تله‌های شایستگی در هندسة مطالعات مدیریت منابع انسانی در کشور می‌شود و به مدیران و سیاست‌گذاران نظام اداری در درک پدیدة مذکور و چگونگی مواجهه با آن، نقشة راهی ارائه می‌دهد. 
کلیدواژه‌ها

موضوعات


عنوان مقاله English

Competency trap in public organizations: an exploration of its antecedents and consequences

نویسندگان English

Ardeshir Shiri 1
Razieh Bagherzadeh 2
Hamed ghasempour 3
1 Assistant Professor, Faculty of Literature and Humanities, University of Ilam, Ilam, Iran
2 PhD graduated, Faculty of Economics and Administrative Sciences, University of Lorestan, Khoram Abad, Iran
3 PhD Student, Faculty of Economics and Administrative Sciences, Lorestan University, Khorramabad, Iran
چکیده English

Introduction
Organizations locked in the iron fence of rules and regulations require their members to act only within the delineated limits so as to be less involved with intellectual challenges. Over time, this issue leads to the formation of presuppositions and attitudes in the minds of employees and, as a result, behaviors that show resistance against any kind of disruptive change in the existing conditions; And without thinking and understanding the change of conditions, they act according to what they have learned so far. In such a situation, people will be inflexible against new events and even their abilities will act as potential obstacles. In addition to the fact that this method of action is the result of consecration of laws and regulations, protection of job security and fear of closing job career for promotion, as well as taking care of the safe margin around oneself and fear of failure; The result is getting caught in the competence trap. In the category of degenerate competences, employees with rusty beliefs, frozen thoughts, improper context and familiar actions are watching their office life pass. The captives insist on their path as if the only way to achieve excellence is to flow through it, and any look other than theirs is met with visible and hidden resistance. Therefore, the present research aims to scrutinize the antecedents of the competency trap and reveal its consequences from the experts' point of view.
Methodology
This research is exploratory in nature, and in order to understand the antecedents and consequences, it has explored the experiences of 16 employees of  public organizations in Ilam city by using a random sampling method until reaching theoretical saturation. The data is based on the open, axial and selective coding method, combining the terms used by the participants themselves; Analysis and finally the categories and components are obtained. In this way, after conducting the interview, open codes are extracted and then by merging and integrating the open codes, the axial codes are determined. MAXQDA 2020 software was used for data analysis. Then, the components were prioritized using the fuzzy Delphi method.
Results and Discussion
The components identified in the interview stage are provided to the experts in the form of a questionnaire, and according to the proposed option and the defined linguistic variables, the results of the examination of the answers given in the questionnaire are analyzed to obtain the fuzzy average of the components. According to the views presented in the first stage and comparing it with the results of the second stage, the difference between the de-fuzzified average in the two stages was less than 0.1, in this case the survey process was stopped and prioritization was done. According to the findings, traditional management style, technology phobia and administrative socialization respectively had the greatest share in development of competence traps from the experts' point of view. Also, according to the experts, The consequences such as outdated knowledge, job routine and job satisfaction respectively have a stronger role as a result of competency traps in the public organizations in Ilam city.
Conclusion
It can be difficult to let go of traditional beliefs and knowledge, especially when one's colleagues and managers of an organization argue against it or even challenging the new knowledge and theory. This is where the competency trap in the organization gains more strength and power due to the circle of decision-making power as well as groupthink. Sometimes, we have to let go of what we thought was right, but conditions and mechanisms like a wave drown a person in a flood of intellectual stagnation, and minds do not grow with the passage of time, and a miniature of old stereotypes and memory will be archived. The competency trap creates a knowledge gap in employees because they are under the shadow of what they know. Considering that knowledge, skill and competence is a potential power, which in incorrect application, diminishes its awe and admiration and leads to a competence trap that deceives the mind and gradually, exhaustion and organizational decline are revealed. The results of this research lead to the discovery and explanation of the lesser-known phenomenon of competency traps in the geometry of human resource management studies in the country and provide a clear path to managers and policy makers of the administrative system in understanding the said phenomenon and how to deal with it.
 

کلیدواژه‌ها English

Competency trap
Job routine
Traditional management
  1. Acadia, S. (2020). The Organizational Trap-Gap Framework: A conceptual view of library dysfunction. IFLA journal46(1), 72-87. https://doi.org/10.1177/0340035219870199
  2. Allinson, C. W., & Hayes, J. (2000). Cross-national differences in cognitive style: implications for management. International Journal of Human Resource Management11(1), 161-170. https://doi.org/10.1080/095851900340042.
  3. Azar, A., & FaraJi, H. (2002). Fuzzy management science. Tehran: Mehraban. (In Persian)
  4. Bagherzadeh Khodashahri, R., Sepahvand, R., Mousavi, S. N., & Hakkak, M. (2021). Public Sector in the Digital Economy Era:A Study on the Public Sector Banking Network in Iran. Journal of Public Administration13(3), 561-592. doi: 10.22059/jipa.2021.323459.2957. (In Persian)
  5. Burke, K. (1935). Permanence and Change: An Anatomy of Purpose. Univ of California Press.
  6. Chawla, S., & Lenka, U. (2015). Resonant leaders: an impetus to change the organizations. Development and Learning in Organizations: An International Journal29(6), 17-19. https://doi.org/10.1108/DLO-02-2015-0016
  7. Cumming, G. S. (2018). A review of social dilemmas and social-ecological traps in conservation and natural resource management. Conservation Letters, 11(1), e12376. https://doi.org/10.1111/ conl.12376.
  8. Danacı, M., & Yıldırım, U. (2023). Comprehensive analysis of lifeboat accidents using the Fuzzy Delphi method. Ocean Engineering278, 114371. https://doi.org/10.1016/j.oceaneng.2023.114371
  9. Faghihi, A., Danaeifaed, H. (2006). Bureaucracy Development in Iran. A cpmprative/ historical approach. Tehran: Rasa. (In Persian)
  10. Fredericks, M., Kondellas, B., Hang, L., Fredericks, J., & Ross, M. W. (2011). Chiropractic physicians: toward a select conceptual understanding of bureaucratic structures and functions in the health care institution. Journal of Chiropractic Humanities18(1), 64-73. https://doi.org/10.1016/j.echu.2011.10.003
  11. Ghasempour, H., Shiri, A., & Yasini, A. (2021). Understanding the Phenomenon of Trained Incapacity and Identifying its Fusion Factors in Government Organizations. Public Administration Perspaective12(2), 52-76. https://doi.org/52547/JPAP.2021.213655.0 .(In Persian)
  12. Hadavinejad, M., & Alkozehi, A. (2022). The Phenomenography of Sectarianism’s Consequences in Organizations of Public Sector. Public Organizations Management10(40), 71-84. doi: 10.30473/ipom.2022.60344.4430. (In Persian)
  13. Heracleous, L., Papachroni, A., Andriopoulos, C., & Gotsi, M. (2017). Structural ambidexterity and competency traps: Insights from Xerox PARC. Technological Forecasting and Social Change117, 327-338. https://doi.org/10.1016/j.techfore.2016.11.014
  14. Herzfeld, M. (1993). The social production of indifference. University of Chicago Press.
  15. Jackson, N. C. (2019). Managing for competency with innovation change in higher education: Examining the pitfalls and pivots of digital transformation. Business Horizons62(6), 761-772. https://doi.org/10.1016/j.bushor.2019.08.002
  16. Jarrell, K. M. (2007). Bureaucracy Confronts Reality: A Case Study of the University of Texas at Dallas' Response to Hurricane Katrina. ProQuest.
  17. Lee, D., & Van den Steen, E. (2010). Managing know-how. Management Science, 56(2), 270-285. https://doi.org/10.1287/mnsc.1090.1101
  18. Liu, W. (2006). Knowledge exploitation, knowledge exploration, and competency trap. Knowledge and Process Management13(3), 144-161. https://doi.org/10.1002/kpm.254
  19. Mabrouk, N. (2021). Green supplier selection using fuzzy Delphi method for developing sustainable supply chain. Decision Science Letters10(1), 63-70. https://doi.org/5267/j.dsl.2020.10.003
  20. Matsuo, M. (2021). Unlearning at work: insights for organizations. Gateway: Springer.https://doi.org/10.1007/978-981-16-3799-5
  21. Merton, R. K. (1963). Bureaucratic structure and personality. Social Forces, 18(4), 560-568. https://doi.org/10.1037/11302-024.
  22. Mohammadifar, Y., & Khosravi, S. S. (2023). Proposing a Model for Creating Vale from Big Data with a Meta-synthesis Approach. Journal of Advertising and Sales Management4(2), -. doi: 10.52547/JABM.3.2.4.435.(In Persian)
  23. Nair, J., & Pahurkar, R. (2018). Competitive Advantage Derived From Learning Organizations: Unpacking the Concept and Its Strategic Implications for the Outsourcing Industry in India. International Journal of Business and Management Invention (IJBMI) ISSN (Online), 2319-8028.
  24. Oliver, C. (1997). Sustainable competitive advantage: combining institutional and resource‐based views. Strategic management journal18(9), 697-713. https://doi.org/10.1002/(SICI)1097-0266(199710)18:9<697::AID-SMJ909>3.0.CO;2-C
  25. Probst, G., & Raisch, S. (2005). Organizational crisis: The logic of failure. Academy of Management Perspectives19(1), 90-105. https://doi.org/10.5465/ame.2005.15841958
  26. Schulz, M. (1998). Limits to bureaucratic growth: The density dependence of organizational rule births. Administrative Science Quarterly, 845-876. https://doi.org/10.2307/2393618
  27. Schut, M., & Moelker, R. (2015). Respectful agents: Between the scylla and charybdis of cultural and moral Incapacity. Journal of Military Ethics14(3-4), 232-246. https://doi.org/10.1080/15027570.2015.1109945
  28. Siggelkow, N., & Levinthal, D. A. (2005). Escaping real (non-benign) competency traps: Linking the dynamics of organizational structure to the dynamics of search. Strategic organization3(1), 85-115. https://doi.org/10.1177/1476127005050521
  29. Whetten, D. A. (1981). Organizational Responses to Scarcity: Exploring the Obstacles to Innovative Approaches. to Retrenchment in Education. Educational Administration Quarterly17(3), 80-97. https://doi.org/10.1177/0013161X8101700307
  30. Zeinivandmoghadam, R., Bagherzadeh, M., Gholami Kanani, Y., Matani, M., & Aref Nejad, M. (2021). Designing a model for implementing the policies of the Ministry of Education using interpretive structural modeling. Public Policy In Administration12(42), 67-84. (in Persian)
  31. Zhou, J., Bi, G., Liu, H., Fang, Y., & Hua, Z. (2018). Understanding employee competence, operational IS alignment, and organizational agility–An ambidexterity perspective. Information & Management55(6), 695-708. https://doi.org/10.1016/j.im.2018.02.002
  32. Zhu, M., Zhou, W., Hu, M., Du, J., & Yuan, T. (2023). Evaluating the Renewal Degree for Expressway Regeneration Projects Based on a Model Integrating the Fuzzy Delphi Method, the Fuzzy AHP Method, and the TOPSIS Method. Sustainability15(4), 3769. https://doi.org/10.3390/su15043769
دوره 15، شماره 58
تابستان 1403
صفحه 171-192

  • تاریخ دریافت 20 خرداد 1402
  • تاریخ بازنگری 10 مرداد 1402
  • تاریخ پذیرش 02 آبان 1402