Identification and prioritization of improvement plans with using organizational empowerment strategy: a Mix research

Document Type : Research

Authors

university of hormozgan

Abstract

The present research seeks to identify and prioritize improvement plans through organizational empowerment approach in Hormozgan Public organizations. Research in terms of purpose is developmental and applied, based on a hybrid method of exploratory type. In the first stage, the qualitative method is used and the research field is formed by the Hormozgan Public organizations. According to the adequacy of sampling and theoretical saturation, 23 experts were selected through targeted sampling and snowball and participated in the research. Data were collected by semi-structured interview and Theme Analysis method was used to analyze the data. In the qualitative section, a model was developed to identify organizational improvement plans in Hormozgan province's public organizations. Accordingly, 15 improvement plans were identified as a model implemented by a Public organization in Hormozgan province. In the second stage, with emphasis on quantitative method, the data were collected by a researcher-made questionnaire from the supervisory board of the organization, which includes 52 senior managers, deputies, middle managers, heads and supervisors of the units. To measure the indexes and prioritize the plans were used respectively AHP and TOPSIS techniques in the fuzzy environment. The results show that among the extracted improvement plans, the plan "Establishment of Knowledge Management System" is considered as the most important plans for implementation. Plans for the “development of the system of offers”, “strategic plan revision”, “customer relationship management system deployment”, and “the design of a comprehensive staff incentive system....

Keywords

Main Subjects

References

 
 1. Avolio, B.G., Zho, W., Koh, W., & Bhatia, P. (2004). Transformational leadership & organizational commitment, mediating role of psychological empowerment. Journal of Organizational Behavior, 25(6), 951- 968.
2. Bandura, A. (1998). Self-efficacy mechanism in human agency. American Psychologist, 37(2), 122-147.
3. Bararinia, E., Abbasi, R., & Safari, S. (2019).  Priority pattern of advanced technology projects. Journal of Strategic Management Studies, 37, 237-261. (in Persian).
4. Beygi Nia, A. R., Sardari, A., & Najari nejad, H. (2011). The effect of cognitive empowering of staffs on labor productivity enhancement factors. Public Administration Perspaective, 1(3), 79- 102. (in Persian)
5. Bodil, S. B., & Pernille, E. (2007). Portfolio management for new product development. University of Southern Denmark, Department of Environmental and Business Economics, Niels Bohrs Vej 9, 6700 Esbjerg, Denmark.
6. Bowen, D. E., & Lawler, E. E. (1995). Empowering service employees. Sloan Management Review, 36, 73-84.
7. Caitlin, A. G., Xiaozheng, H., & Srinivas, P. (2015). Integrating social network analysis with analytic network process for international development project selection. Expert Systems with Applications, 42(12), 5128-5138.
8. Catherine C., Tom, B., & Alan, W. (2012).  Relocating empowerment as a management concept for Asia. Journal of Business Research, 65, 36-41.
9. Chan, S. C. H. (2017). Benevolent leadership, perceived supervisory support, and subordinates’ performance: The moderating role of psychological empowerment.  Leadership & Organization Development Journal, 38(7), 897-911.
10. Chang, D. Y. (1992). Extent Analysis and Synthetic Decision, Optimization Techniques and Applications. WorldScientific, Singapore.
11. Che, Z.H., Wang, H.S., & Chuang, C. (2010). A fuzzy AHP and DEA approach for making bank loan decisions for small and medium enterprises in Taiwan. Expert Systems with Applications, 37 (10), 7189–7199.
12. Chen, C. T. (1997). Extensions of the TOPSIS for group decision-making under fuzzy environment. Fuzzy Sets and Systems, 114, 1–9.
13. Ching-Torng, L. Hero, Ch., & Po-Young, Ch. (2005). Agility index in the supply chain.International Journal of Production Economics, 100, 285-299.
14. Chu, P.Y.V., Hsu Y.L., & Fehling, M. A. (1996). Decision support system for project portfolio selection. Computers in Industry, 32, 141-149.
15. Conger, J. A., & Kanungo, R. N. (1998). The empowerment process: integrating theory and practice. Academy of Management Review, 13, 471-482.
16. Cooper, R. D., Edgett, S. J., & Kleinschmidt, E. J. (2001). Portfolio management for new product development results of an industry practice study. R&D management, 31 (4) , 54-65.
17. Dehghani Saryazdi, M., Oliya, M. S., Kiani, B., & Noghandarian,K. (2009). Analysis of EFQM excellence model using system dynamics, Iranian journal of management sciences, 3(12), 65-82. (in Persian)
18. Ford, R.C., & Fottler, M. D. (1995). Empowerment: A matter of degree. Academy of Management Executive, 9 (3), 21-29.
19. Ghorbanizadeh, V., & Aghazadeh, B. (2013). The Role of Psychological Empowerment In Organizational Excellence. Scientific Journal of Research in Human Resource Management, 1, 87-106. (in Persian)
20. Hancer, M., & George, T. (2003). Psychological empowerment of non-supervisory employees working in full-service restaurants. International Juorna of Hospitality Management, 22, 3-16.
21. Hasan zadeh, M. S, Mashreghi, M., & Jamshidi, M. H. (2019). Measuring the impact of authentic perceived leadership on organizational cynicism of staffs's pars hayan company explain the role of mediator structural empowerment, Journal of Strategic Management Studies, 10(39), 1-20. (in Persian)
22. Huczynski, A. A., & Buchanan, D.A. (2007). Organizational behaviour: An introductory text (6th Ed.). Harlow, England: Pearson Education.
23. Jae wook, L. (2013). mediating effects of psychological empowerment on the relationship between nurses self leadership and organizational commitment.health and social welfare, 33.
24. Karakoc, N. (2009). Employee empowerment and differentiation in companies: a literature review and research agenda. Enterprise Risk Management, 1(2), 1-12.
25. Kong, H., Sun, N., & Yan, Q. (2016). New generation, psychological empowerment: Can empowerment lead to career competencies and career satisfaction?. International Journal of Contemporary Hospitality Management, 28(11), 2553-2569.
26. Korkmaz, O. (2012). Differences in employees’ perception of employee empowerment Practices. European Journal of Social Sciences, 34(1), 43-57.
27. Liang-Chuan, W., Chorng-Shyong, O., & Yao-Wen, H. (2008). Knowledge-based organization evaluation. Decision Support Systems, 45(3), 541-549.
28. Mansoori, H. (2016). Design Pattern of Human Resource Impact on Organizational Empowerment in Hormozgan Power Industry. Ph.D. in Business Administration The Trend of Organizational Behavior and HRM, School of Administrative Sciences and Economics, University of Isfahan (in Persian).
29. Martens, M. L., & Carvalho, M. M. (2017). Key factors of sustainability in project management context: A survey exploring the project managers' perspective. International Journal of Project Management, 35(6), 1084-1102.
30. Matthews, R. A., Diaz, W. M., & Cole, S. G. (2003). The organizational empowerment scale. Personnel Review, 32(3), 297-318.
31. Maynard, M. T., Gilson, L. L., & Mathieu, J. E. (2012). Empowerment—fad or fab? A multilevel review of the past two decades of research. Journal of Management, 38(4), 1231-1281.
32. McLagan, P., & Nel, C. (1997). The Age OF Participation: New Governance for the Workplace & the World. ed 2, Beret-Koehler, San Francisco, CA.
33. Mirahmadi, A., & Hamidizadeh, M. (2018). The core capabilites food firms’s impact on their readiness to enter international markets. Journal of Strategic Management Studies, 37, 53-76 (in Persian).
34. Padalkar, M., & Gopinath, S. (2016). Six decades of project management research: Thematic trends and future opportunities. International Journal of Project Management, 34(7), 1305-1321.
35. Peterson, N. A., & Zimmerman, M. A. (2004). Beyond the individual: Toward a nomological network of organizational empowerment. American Journal of Community Psychology, 34(1/2), 129–145.
36. Piotrowski, C. L. (2006). Quantum empowerment: A grounded theory for the realization of human potential. A dissertation presented in partial fulfillment of the requirements for the Doctorate of Philosophy degree in Leadership for the Advancement of Learning and Service, College of Education, Cardinal Stritch University.
37. Rahnamayee, M.,  Aliakbari, E., & Safaralizadeh, E. (2017). Evaluate of factors affecting empowerment of tourism development (Case Study: West Azarbaijan province). Journal Geography and Planning, 21(59), 153-174. (in Persian)
38. Razaka, H,. A., Zakariab, N., & Mat, N. (2017). The relationship between psychological empowerment and job involvement. Journal of Applied Structural Equation Modeling, 1(1), 44-61.
39. Robbins, T. L., Crino, M. D., & Fredendall, L. D. (2002). An integrative model of the empowerment process. Human resource management review, 12(3), 419-443.
40. Sharifi, R., & Vahidinejad, A. (2018).  Explaining of empowerment climate and capabilities perception of educational administrators. Journal of Strategic Management Studies, 34, 85-110. (in Persian)
41. Spreitzer, G. (2008). Taking Stock: A review of more than twenty years of research on empowerment at work.  For publication in The Handbook of Organizational Behavior, Sage Publications, edited by Cary Cooper and Julian Barling.
42. Spreitzer, G. M. (1995). Psychological empowerment in the workplace: dimensions, measurement, and validation. Academy of Management Journal, 38(5), 1442-1465.
43. Wood, S. J. & Desmond, J. (2004). Epowerment and performance. International Review of Industrial and Organizational Psychology, 19, 1-46.
 44. Yürümezoğlu, H. A., & Kocaman,G. (2019). Structural empowerment, workplace incivility, nurses’ intentions to leave their organisation and profession: A path analysis. Journal of Nursing Management, 27(4),732-739.
45. Zanakis, S.H., Mandakovic, T., Gupta, S. K., Sahay, S., & Hong, S. (1995). A review of program evaluation and fund allocation methods within the service and government sectors. Socio-Economic Planning. Sciences, 29(1), 59-79.
46. Zhang, X., Ye, H., & Li, Y. (2018). Correlates of structural empowerment, psychological empowerment and emotional exhaustion among registered nurses: A meta-analysis. Applied Nursing Research, 42, 9-16.
47. Zhou, H., Leong, G.K., Jonsson, P., & Sum, C.C. (2009). A comparative of advanced manufacturing technology and manufacturing infrastructure investments in Singapore and Sweden. International Journal of Production Economics, 120(1), 42-53.
Journal of Strategic Management Studies
Volume 11, Issue 42
July 2020
Pages 99-117

Files

History

  • Receive Date: 06 December 2019
  • Revise Date: 21 January 2020
  • Accept Date: 02 May 2020

Share

How to cite

Statistics