Keywords = Customer satisfaction
Design and Validation of a Model of Customers Switching Barriers in Appliances Industry

Volume 5, Issue 19, December 2014, Pages 39-53

Mitra Mohajeri; Ahmad Roosta; Mohammad Reza Hamidizadeh; Mahmood Hosseini


Explanation and Evaluation of E-banking Service Quality, Satisfaction and Loyalty Model

Volume 5, Issue 18, September 2014, Pages 133-153

Manizhe Gharacheh; Maryam Akhavan Kharazian; Mohammad Hasan Ahmadi


Defining and Assessing the Consumer’s Satisfaction and Loyalty Pattern

Volume 5, Issue 18, September 2014, Pages 177-200

Hashem Aghazadeh; Mohammad Sadegh Hashemi; Mohammad Sadrinia


Dynamics Strategy of Effect of Knowledge on Performance and Customer Satisfaction Stabilization

Volume 2, Issue 8, March 2012, Pages 103-122

Seyed Habib Allah MirGhafoori; Ali Morovvati Sharif Abadi; Morteza Maddah